If your purchase shows as failed or canceled, this generally means your payment method hasn’t been charged. Let's get things sorted so you can get back to clearing the board!

1️⃣ Check your connection

A brief interruption in your Wi-Fi or mobile data could be stopping your rewards from loading. Try switching to a different network or restarting your connection to clear the path! 🛜

2️⃣ Check your payment details

It's always a good idea to double-check your payment details so you don't miss a beat. A quick update might be all you need! We suggest trying a different card and verifying your account information (like your billing address) to ensure everything is current and ready to go. 💳

3️⃣ Check with your payment platform

If your purchases are still hitting a wall, your device's platform will have the answers. External platforms (like Apple or Google Play) handle your transactions securely. Reaching out to them directly is the speediest way to get specific assistance and keep your streak going! 🍏🤖

↗️ Using a third-party payment app

If you made your purchase through a third-party app rather than directly via Google Play or Apple, your goodies might take a few extra minutes to process. Please wait up to 5 minutes, and try closing and reopening the game to sync your items. ⏳

Time to make a splash! ✨